{"id":46,"date":"2016-03-23T01:19:27","date_gmt":"2016-03-23T01:19:27","guid":{"rendered":"http:\/\/sgic.com.vn\/en\/?page_id=46"},"modified":"2026-04-06T06:30:21","modified_gmt":"2026-04-06T06:30:21","slug":"claim-service","status":"publish","type":"page","link":"https:\/\/sgic.com.vn\/en\/products-service\/claim-service\/","title":{"rendered":"Claim Service"},"content":{"rendered":"
\n
\n\t

This is a service that pays a claim through the process of loss survey and claim assessment, in case a claim is filed due to a loss incurred from the debt or the default of the Principal guaranteed by SGI\u00a0Hanoi Branch.<\/p>\n<\/div>\n<\/div><\/div>

Claim Process<\/h3>\n
\n\t
    \n
  1. Filing Claim
    A claim shall be filed when the default by the Principal or Obligor is not remedied even though the Beneficiary has requested the Principal or Obligor to perform its obligations. To file a claim, the Beneficiary has to submit a Claim Form and certifying document(s) of loss to the branch. Documents can be submitted by SWIFT and personal delivery.
    Please refer to the documents needed for each product specified below.\n<\/li>\n
  2. Claim Assessment
    When a claim is filed, claim assessment will be conducted for the payment based on submitted documents. The claim will be assessed as per\u00a0terms and conditions of bond and the bonded contract.
    The loss incurred should be in the scope of bond coverage\u00a0and should fall within the bond period. The claim underwriter accesses the claim based on the documents submitted by the Beneficiary. The claim underwriter may ask the Beneficiary to provide more details in the course of claim assessment, and the Beneficiary\u2019s cooperation is highly recommended for timely claim payment.
    For Fidelity Guarantee Insurance case, Retroactive Date, Discovery, etc. shall follow the Terms & Conditions.\n<\/li>\n
  3. Claim Payment
    When the claim underwriter concludes that the claim is qualified to pay, the amount of claim to be paid will be determined within the bond amount. The Beneficiary has to make agreement on the details of claim payment which includes the information on the bond, the claim, and the claim underwriter\u2019s decision. When the Beneficiary and SGI Hanoi Branch reach a\u00a0agreement,\u00a0the claim will be paid.\n<\/li>\n
  4. Claim payment term:
    - Claim time limit: 1 year from the date of loss occurrence
    - Claim payment time limit: within 15 days from the date when the indemnity proceeds payable are determined<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div>
    \n
    \n\t

    \u00a0<\/p>\n

    \u00bb Claim service Guide <\/a><\/span><\/span><\/em><\/strong><\/p>\n

    \u00bb Claim for Payment<\/a><\/span><\/span><\/em><\/strong><\/p>\n

    \u00a0<\/p>\n<\/div>\n<\/div><\/div>

    Documents needed for claim<\/h3>\n
    \n\t
      \n
    1. General Document
      - A Claim Form
      -\u00a0An original copy or copy of the bond certificate
      -\u00a0A copy of the underlying contract,\u00a0if any amendment(s), all the contracts have to be provided
      -\u00a0A copy of bankbook<\/li>\n
    2. Documents for Specific Bonds<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div>
      \n
      \n\t\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n
      Documents for Specific Bonds : Bond Type, Documents for Submission Information table<\/caption>\n
      Bond Type<\/th>\nDocuments for Submission<\/th>\n<\/tr>\n<\/thead>\n
      Bid Bond<\/th>\n\n
        \n
      • ITB(Invitation to Bid) or certifying document of bid<\/li>\n
      • Certifying document for bid participation or LOA(Letter of Acceptance)<\/li>\n
      • Proof document certifying of failure to conclude an underlying contract
        \n(e.g. form for withdrawal of successful bid)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Performance Bond<\/th>\nContract<\/th>\n\n
        \n
      • Certifying document of default (e.g. default statement, reminder on performance)<\/li>\n
      • Notice of contract termination<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Sales on Credit<\/th>\n\n
        \n
      • Details of transaction of goods (e.g. take-over certificate, transaction ledger)<\/li>\n
      • Details of collection (e.g. payment details, statement of notes receivable)<\/li>\n
      • Notice of contract termination<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Payment<\/th>\n\n
        \n
      • Certifying document of default (e.g. reminder on performance)<\/li>\n
      • Certifying document of loss (e.g. payment details)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Advance Payment bond<\/th>\n\n
        \n
      • Details of advance payment and progress payment (e.g. deposit slip, invoice)<\/li>\n
      • Certifying document of default (e.g. record of advance payment repayment reminder on performance)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Maintenance Bond<\/th>\n\n
        \n
      • Evidential document of defect (e.g. defect details, photo)<\/li>\n
      • Record of request for defect repair<\/li>\n
      • Estimate for repair<\/li>\n
      • Confirmation document for fulfillment of underlying contract
        \n(e.g. Completion certificate such as Provisional (or Final) Certificate of Acceptance, inspection certificate, payment certificate)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Counter Guarantee Bond<\/th>\n\n
        \n
      • Claim Request form<\/li>\n
      • Documents certifying the Beneficiary<\/li>\n
      • Written statement of the Principals' breach of the underlying contract<\/li>\n
      • Documents certifying the Beneficiary has paid or expected to pay the claim<\/li>\n
      • The Original Bond, coppy of Underlying contract<\/li>\n
      • Documents specifying the loss (obmitted if it is demand guarantee)<\/li>\n
      • Other documents required by the Company<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Personal Loan Guarantee Insurance<\/th>\n\n
        \n
      • Claim statement which shows the loss amount<\/li>\n
      • Loan administration log which shows the history of the Beneficiary\u2019s loan repayment required reminder<\/li>\n
      • The documents certifying the Principal\u2019s qualification<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
      Fidelity Guarantee Insurance<\/th>\n\n
        \n
      • Claim Request Form<\/li>\n
      • Statement of Claim for the loss against the Employee<\/li>\n
      • Employee's incident explanation report<\/li>\n
      • Documents supporting the Employee's loss compensation amount
        \n (Police Report, Audit Report, Statement of Acknowledgment of Responsibility, Sales Ledger, Transaction Statement, etc.)<\/li>\n
      • Other documents required by the Company<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        * Supplementary documents can be requested upon the claim underwriter\u2019s decision.<\/p>\n<\/div>\n<\/div><\/div>

        Calculation of Loss by Delay<\/h3>\n
        \n\t

        Regarding claim paid, SGI Hanoi Branch, from the next day of claim payment to the day all outstanding obligations are repaid in full, shall apply interest rates for delay as shown below, pursuant to the elapsed periods after the claim payment.<\/p>\n

          \n
        1. \nContract Bond and Fidelity Guarantee Insurance (Bid\/Performance\/Advance Payment\/Maintenance Bond\/Fidelity Guarantee Insurance)<\/p>\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n
          Contract Bond<\/caption>\n
          Period<\/th>\nInterest rate for delay<\/th>\n<\/tr>\n<\/thead>\n
          The next day of claim payment ~ 30 days<\/th>\n6% per annum<\/td>\n<\/tr>\n
          31 days ~ 90 days<\/th>\n9% per annum<\/td>\n<\/tr>\n
          After 90 days<\/th>\n15% per annum<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n
        2. Personal Loan Bond\/Personal Loan Guarantee Insurance
          \nInterest rate for delay equals one hundred and fifty(150) per cent of the applicable interest rate of underlying contract written in the application for the entire period from the day following the payment of indemnity proceeds to the day all outstanding obligations are repaid in full, on a daily basis of 365 days per year<\/li>\n<\/ol>\n

          * This rate may vary depending on when it is applied, and the change of interest rate for delay shall be posted on this website<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

          This is a service that pays a claim through the process of loss survey and claim assessment, in case a claim is filed due to a loss incurred from the debt or the default of the Principal guaranteed by SGI\u00a0Hanoi Branch. Filing ClaimA claim shall be filed when the default by the Principal or Obligor […]<\/p>\n","protected":false},"author":1,"featured_media":119,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-46","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":13,"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":782,"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/pages\/46\/revisions\/782"}],"up":[{"embeddable":true,"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/pages\/20"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/media\/119"}],"wp:attachment":[{"href":"https:\/\/sgic.com.vn\/en\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}